Business Name: The Columbus Café; Food Industry
translation of Business: Columbus Café is a café that serves heatless sandwiches, hot/cold drinks, deserts, and items like mugs and coffee beans. There be a hardly a(prenominal) locations in Kuwait like in Al-Fanar Mall, Al-Kout Mall, and Al-Bahar center.
The 4 proceeds Levels:-
Basic: The basic service is to take a leak the staff approach you. Chairs and tables must be included.
Expected: The expected service is to have the staff provide clean tables and chairs for me to sit at.
Desired: The sought after service is to have the cafés atmosphere really excellent and have the chairs I sit on comfortable.
Sensational: The sensational service I would like is if the staff asked how my drink or food was. Also, if the staff treated me with care and acknowledgment.
Observation tabularise:-
ElementsBasic= Expected= Desired= Sensational=
Food lumber
Greeting
Seating
Price
Service speed
intromission of staff
Atmosphere
Apologizing
Access to cashier section?
well-off to identify the staff?
ply training
cater acknowledge
ment
Staff tidiness
Staff goodbyes/greeting
Cashier tidiness
Staff knowledge on products
Staff response to requests & questions
Staffs interest in customers
Staffs clear & understandable language
Staffs introductory speech (introducing themselves & exploitation your name when necessary)
Summary:-
My overall opinion for Columbus café is great. plain at any company or business in that respect are the ups and downs. In this cafés case there are a lot of ups and quite a few downs. This café sort of serves the analogous drinks and serve the same deserts as Starbucks. Naturally, there are the differences in flavor and...If you want to get a intact essay, order it on our website: Orderessay
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